By using this form, you agree to our Privacy Policy and consent to the collection of your data as described.

Privacy Policy

Last Updated: January 2026

Introduction

At Vexel Playground, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the "Site") and use our gaming services (the "Services"). This policy complies with the General Data Protection Regulation (GDPR) (EU/2016/679) and the California Consumer Privacy Act (CCPA). Please read this policy carefully to understand our practices regarding your personal data.

By using our platform, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our services.

Data Controller Information

Data Controller: Vexel Playground

Contact Email: [email protected]

Data Protection Officer (DPO): [email protected]

1. Information We Collect

1.1 Personal Information

We may collect personally identifiable information ("Personal Data") that you voluntarily provide to us, including:

  • Name and username
  • Email address
  • Account password (encrypted)
  • Date of birth
  • Contact information
  • Payment information (for in-game purchases)

1.2 Non-Personal Information

We also collect non-personal information automatically when you use our services, including:

  • IP address and device information
  • Browser type and version
  • Operating system
  • Referring website
  • Time and date of access
  • Pages visited and click patterns

2. Legal Basis for Processing (GDPR)

We process your Personal Data based on the following legal grounds under GDPR:

  • Consent: For marketing communications, cookie usage, personalized advertising, and non-essential data collection (you may withdraw consent at any time).
  • Performance of a contract: To provide gaming services, process payments, and maintain your account.
  • Legitimate interests: To improve our services, prevent fraud, and ensure platform security (without overriding your fundamental rights).
  • Legal obligation: To comply with tax, accounting, and regulatory requirements.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide and maintain our services
  • To improve our services
  • To communicate with you
  • To personalize content and advertisements
  • To process transactions
  • To display personalized ads via Google AdSense and third-party advertising partners
  • To comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • With service providers (payment processors, analytics providers)
  • With Google AdSense and advertising partners to deliver, measure and personalize ads
  • For legal reasons
  • Business transfers
  • With your consent

5. Data Retention Periods

We retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, including:

  • Account data: Retained for 2 years after account closure
  • Payment data: Retained for 7 years
  • Marketing data: Retained until you opt out
  • Usage data: Retained for 12 months
  • Customer support data: Retained for 3 years

6. Data Security

We implement robust security measures to protect your personal information:

  • SSL encryption
  • Secure password hashing
  • Regular security audits
  • Access controls

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and login status
  • Track user behavior and analytics
  • Personalize content and advertisements
  • Improve website performance

Third-party vendors, including Google, use cookies to serve ads based on your prior visits to our website or other websites. Google’s use of advertising cookies enables it and its partners to serve personalized ads based on your browsing activity.

You may opt out of personalized advertising by visiting Google Ad Settings. You may also opt out of third-party vendor use of cookies by visiting the NAI opt-out page.

For more information about how Google uses data from partner sites, please visit Google’s Partner Sites Privacy Policy.

You can control cookie settings through your browser preferences or our cookie consent tool.

8. User Rights (GDPR/CCPA)

8.1 GDPR Rights (EU/EEA Users)

  • Access
  • Rectification
  • Erasure
  • Restriction of Processing
  • Data Portability
  • Objection
  • Withdraw Consent
  • Complain

8.2 CCPA Rights (California Users)

  • Right to Know
  • Right to Delete
  • Right to Opt-Out
  • Non-Discrimination

8.3 How to Exercise Your Rights

Contact: [email protected]

9. Children's Privacy

Our platform is intended for users aged 13 and above. We comply with COPPA.

Contact: [email protected]

10. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page.

11. Contact Us